Job DescriptionJob DescriptionWe are looking for a Outlets Manager with open availability for our luxury boutique hotel in uptown Charlotte, NC.Outlets Supervisor Duties and Responsibilities:Welcoming and providing with personalized service to all guests.Attend to hotel guest needs and requests.Must be aware of restaurants menu items and beverage choices.Assist the AGM with compliance of all Health and Safety / Food Regulations and procedures.Ensure cleaning duties are being completed by staff daily.Assist the AGM with on the job training and coaching of all new staff.Must know about the entire property, services, hours of operation, locations, near by places of interest etc.Prepare and consistently maintain dining area and supplies in a guest ready atmosphere.Any other duties around preparation, set up and service of breakfast, dinner, and bar service.Assist with closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations.Close out shift by cleaning and restocking supplies for next day or shift.Maintain the inventory, purchasing, and receiving controls of food, beverages and supplies.Able to work with point of sale software and inventory software.Ensure guests are provided with the highest quality product and service at all times.Ensure customer service standards are being met and maintained at all times.Solve guest issues with professionalism and always maintain hospitable attitude.Any other duties as requested.Prerequisites:Open Availability (Full-time: AM,PM, Weekdays, Weekends, Holidays)Service minded, friendly professional behavior.Multi task, remain associate and guest service centric.Good knowledge of Food and Beverage Service.Education:Diploma in hotel management or similar qualification. Proficiency in working with Computers, Point of Sale (POS) and Inventory software.Experience:One to two year experience in similar role, preferably in a full service or luxury hotel.Job Type: Full-timeSalary: $40,000.00 - $50,000.00 per yearBenefits:Paid time offExperience level:2 yearsRestaurant type:BarFine dining restaurantShift:10 hour shift8 hour shiftDay shiftEvening shiftNight shiftWeekly day range:Every weekendMonday to FridayWeekend availabilityLicense/Certification:Driver's License (Preferred)Shift availability:Night Shift (Required)Day Shift (Required)Work Location: In person
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